Order Info

Acknowledgements: All orders receive a faxed or electronic acknowledgement. Please review your acknowledgement carefully and contact our customer service department immediately with any discrepancies. All changes must be confirmed in writing.

Cancellations: $32.00 (V) plus all work done to date will be billed accordingly.

Confirmations: All confirming orders should be marked “CONFIRMATION: Do Not Duplicate”.

Copy Change Charge: The charge for changing your copy is $65.00 (V) plus add’l set up charges, screen charges, or die charges.

Insertion: Graphik will insert your items at a charge of $0.45 (V) per item. Graphik pens and calculators are inserted at no charge.

Material Change Charge: the charge for changing material during an order run is: $45.00 (R) per material change.

Order Changes: If changes are made after an order is placed, additional charges may be required. Increases in quantity may require a separate order if work has begun on the original order. All order changes must be confirmed in writing, e-mail, or via fax.

Over / Under Runs: We reserve the right to ship 5% over or under quantity. If exact quantity is required, please add a $20.00 (V) charge for this.

Production Time: Standard lead time on most products is 5-10 working days after receipt of purchase order and acceptable artwork, or after proof approval (if required). Lead times can be affected by seasonal fluctuations and order size, as well as blackout periods. We offer Rush Service for most catalog quantities. See the ZIPShip guidelines on page 3. Call customer service for details and availability. For large quantity and custom orders please contact Graphik customer service.

Random Imprinted Sample Policy: We generally do not charge for random samples, but ask that you supply your shipping number with request.

Repeat Orders: Specify most recent P.O # and Graphik order # as well as details of order and hard copy of the artwork. If there are changes to artwork it is not considered an exact repeat. To ensure a quality imprint art, imprinting dies and screens are held for 14 months.

Returned Checks: There will be a $50.00 charge for returned checks.

Returns: Un-imprinted merchandise may only be returned with factory authorization. There will be a $40.00 (V) re-stocking charge plus 10% of the net cost of the order.

Specific Use Date: Please indicate prominently on your order the in-hands date. If the use date will require faster production then our normal turn around time please contact our customer service department prior to sending the order in.

Terms: Net 30 days. Past due accounts will be charged at 1 1⁄2% per month on unpaid balances.

Un-imprinted Merchandise: Products shipped without imprint will be billed at the next higher quantity price break.

Spec. Sample Policy: Spec samples can be purchased at catalog EQP minus 35%. Exceptions are heat sealed products, casebound products, and custom items.

Unless specific routing is furnished, Graphik will use best available carrier based on number of cartons, weight, and destination. All prices are F.O.B. shipping point. All freight charges are prepaid and added to your invoice.

The recipient must initiate freight claims. Goods are shipped at buyer’s risk with title passing to recipient at F.O.B. point. Graphik is unable to guarantee on-time delivery or the safety of goods once turned over to a recognized carrier. All claims, other than with UPS, must be made by the recipient against the appropriate carrier within 15 days. For UPS shipments claims must be made by Graphik, on your behalf, within 10 days. We must therefore receive your UPS claim in writing within 7 days. It is essential that all original shipping cartons, packaging materials and damaged product(s) be retained by recipient until claim is settled.

Drop/Split Shipments: $4.00 (R) per consignee will be charged for drop shipments. Split shipments will incur a $15.00 (V) charge per shipment. All merchandise will be billed at time of first shipment.

C.O.D Shipments: Add $22.00 net for the first carton, $6.00 net for each additional carton.

Disclaimer: Graphik cannot be held responsible for delays in delivery or product availability due to customs, shipping, or natural disasters. All merchandise becomes customer’s property upon delivery to carrier.

Foreign Shipments: Add $25.00 (R) for additional paperwork, plus applicable duties and other fees.

Individual Mailings: $4.00 (R) per consignee. A pre-addressed label is required. Add $0.50 (R) for factory to prepare label.

Incorrect Shipping Address: Shippers charge for address changes due to incorrect addresses given on purchase order, even though the packages are delivered to the correct address. All fees charged to Graphik will be invoiced once we are notified, which could take as long as 2 weeks. Please mark whether delivery is to residential or business address.

Inventory Availability: While Graphik strives to remain in stock on all items, sometimes out of stocks are a reality. In this case Graphik will offer the product in another color and offer a 1⁄2 price set up, or upgrade to a higher priced product or material.

Postal Shipments: All postal shipments will be charged a $16.00 (V) parcel pick up fee plus normal charges.

Shipping Weights: Weights shown in catalog are approximations only and when placed in oversize boxes may vary greatly. Variances may occur from product density, packaging and dimensional shipping weight. Graphik is not responsible for differences in final freight charges vs. quoted estimates.

Third Party Freight Billing: A processing charge of $3.50 (R) per carton will be charged to cover paper work.

All copy or other material submitted by the customer for use by factory in producing the items ordered will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, contractual limitations or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting. This does not constitute endorsement by any company of our product line.